About Your Local BMW Retailer | Marshall Salisbury

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

126 ratings and 95 comments received in the last 90 days.

05 May 2026

A very smooth and informative experience from the sales team

03 May 2026

Franklin was outstanding from the beginning.

01 May 2026

Excellent information and time taken to ensure a happy handover of the car.

28 April 2026

Satisfied with my experience. Robert Faulkner was a excellent sales representative

08 April 2026

Franklyn was very personable from the outset. He listened to my questions and any concerns and made sure I had answers. He made me feel he had done his best to get me a good deal and was patient with me when I picked the car up. Very happy!

06 April 2026

Excellent service provided by Franklyn.

06 April 2026

From initial enquiry to driving away in a new car the process was completely simple.

01 April 2026

Simon went above and beyond to find something within our budget but also all the extras we wanted. We went to other car dealerships and BMW definitely gave us the best customer service.

30 March 2026

At the point of purchase, not informed that the Podpoint charging unit is not compatible with some energy providers and have had to change provider as a result. Very poor. Not the fault of Tiago Torres who was excellent after inheriting my account.

30 March 2026

Simon was attentive and realistic in matching our needs. He came up with a solution that matched our needs.

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28 March 2026

Salesman was knowledgeable and welcoming. Listened and understood my vehicle requirements.

27 March 2026

We had few issues during the purchase of the car and the dealership sorted every issue out with very high standards and kept us up to date with all the steps that needed completing.

25 March 2026

Very happy during my purchase. Tiago was extremely helpful and explained everything clearly. After a few teething problems regarding the delivery of my car, in the end everything was sorted out to a satisfactory manner.

24 March 2026

Efficient and caring

16 March 2026

Great Service would highly recomend

11 March 2026

Matt was great kept me informed during the whole process

10 March 2026

The service given by Robert Faulkner was excellent, even though there was a technical issue with BMW finance systems on the day of collection. Rob kept me informed at every opportunity and could not have been more helpful in finding a solution.

10 March 2026

Simon was very patient and listened to what I wanted. He talked us throught everything we wanted to know about the car and finance and gave us the best outcome.

07 March 2026

Friendly, knowledgeable and helpful staff and sales team, had patience and made time to make sure we were comfortable with our purchase decision

07 March 2026

Tiago at Salisbury was very helpful. He made the whole experience easy and did his best to make sure we were completely satisfied with the options given. He also made the process transparent.

04 March 2026

Very satisfied, with a thorough and effective hand over from Franklyn Fisher

27 February 2026

All questions answered and reasured

25 February 2026

I bought a BMW 240 from here in 2021 and although not my local dealer I decided to return as my local dealer was just not helpul or interested. Rob from Marshalls was passionate, knowledgeable and very easy to deal with. Big thanks to management also

20 February 2026

Robert did an excellent job keeping us informed at all stages

19 February 2026

Very satisfied. Robert was very professional throughout and no hard sell which was appreciated The process was professional

18 February 2026

Matt Stark was attuned to what we were looking for in our next car and guided us to a successful choice. Informative and helpful at all times. Found a car that met our requirements quickly and secured its availability timely

17 February 2026

Excellent customer service from Matt

06 May 2026

Excellent service

05 May 2026

Friendly professional service. Kept informed as to progress with issues reported with vehicle.

02 May 2026

Helpful and on time

28 April 2026

Friendly helpful staff and excellent customer service

27 April 2026

A very good service. Good communication, friendly service and efficient servicing.

27 April 2026

The fault with my car was due to a broken wire, which I know, can be very difficult to find, however, it was found and repaired fairly quickly.

26 April 2026

Much better than Marshall's Bournemouth

26 April 2026

Good quality work but this is the second time that the footwell module has failed during the life of the car.

26 April 2026

First class service over 2 major BMW issues.

21 April 2026

Flexible when I had to change appointment, timely and delivered on time.

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19 April 2026

Work done on time and to a high standard. Reception and service staff were fantastic. Jade on reception remembered that I would be back at 5pm and I saw her drive my car to the main entrance ready for me to collect just as I arrived.

15 April 2026

Customer reception and assistant were very friendly and informative

14 April 2026

Professional customer service from the start to the end. I was offered a complimentary taxi into Salisbury and back, while my BMW was being fixed. That made all the difference and meant I didn't have to twiddle my thumbs for two hours.

13 April 2026

This appointment was a recall from BMW . Was carried out on time as stated when booked in. Car was retuned in a very clean condition.

12 April 2026

Great service and on time car ready on time.

11 April 2026

BMW Salisbury was able to source the run flat tyre late in the day at short notice. In particular, Jade Silvey was especially helpful.

06 April 2026

I would have given 5 star but I was left waiting in the reception for 20 minutes past my appt time to hand my keys over. I feel i would have been left longer if I did not go up and ask for an update to state iv been waiting but not seen anyone.

05 April 2026

I was shown a lack of empathy, understanding, and support when I arrived with the vehicle to have the front seat cover replaced under warranty. I was also offered a complimentary wash and vac which then didn't happen....

05 April 2026

The high pitched whine from the engine - I suspect it is coming from the spindle of the turbo - remains undiagnosed.

31 March 2026

I brought the car in for diagnosis of a range of electrical/software faults. I had to return twice again as faults including ones which beeped and sent signals as you started the car were not identified and fixed

31 March 2026

Quick service and pleased with it being recalled for safety

30 March 2026

Jade was very helpful and arranged a quick starter motor replacement following a re-call

29 March 2026

Very good but screen not cleaned as specifically requested. George, my brand representative was a 10/10 plus super effecient and helpful!

29 March 2026

The place was very welcoming and staff were friendly. Nice coffee always helps, especially when I was working while waiting for the job to be done.

29 March 2026

Great service, good price for the works and everyone was very helpful.

24 March 2026

Safety recall carried out in order 20 minutes

23 March 2026

Originally we had asked for run flat tyres, both at the time of booking and on the day and they were not fitted. We had to make a return journey to have them fitted.

23 March 2026

Wasn't told that full MOT was required as re-test was going to be more than 10 days later due to holiday. However, re-test fee was waived which was very positive.

23 March 2026

Polite efficient attentive

23 March 2026

No problem with any of the work done, but I have a problem with the time taken. I book my car in for a specific time and let you know that I will be waiting as the job isn't a big one. A new tyre, and an MOT both took over 3 hours

21 March 2026

Everything was so straight forward and easy

21 March 2026

The car was in for MOT and to replace rubber for the second time, I understand because the boot was misaligned from first time. I now have a problem with boot itself which is intermittently not working correctly!!

19 March 2026

Service was excellent Kept to time All done on a Saturday morning No need to take a day off work or pay for a courtesy car

18 March 2026

Very efficient and welcoming

18 March 2026

Whilst Jade Silvey did her job well, being both pleasant and efficient, the request that she wrote on the service order for a complimentary wash and vacuum did not happen. Why offer the service if it is not undertaken?

17 March 2026

The service adviser went above and beyond

17 March 2026

Booked a time slot, rang me as soon as car was ready. Discounted price for work done as vehicle is over 10 years old.

16 March 2026

Efficiency, service, and being kept informed.

16 March 2026

Able to book a time and wait for,service to be complete. Service performed as timed and planned-Reliable. People and service , George and lady on reception. Efficient and courteous, Finally the space to sit, work and have a coffee A complete service

16 March 2026

The whole team were friendly and professional and took care of every aspect of the service.

15 March 2026

I was totally satisfied with the whole experience of getting a mot for my car from start to finish.

14 March 2026

Feel very friendly no hidden chargers

14 March 2026

Ridiculously high cost for such a trivial job. Work estimated to be complete by 3pm but was not finished until 4.30pm.

13 March 2026

Pleasant service from people

12 March 2026

Car was booked in for MoT test and received an MoT test. Winner.

12 March 2026

Very professional and friendly

09 March 2026

The centre was able to perform my service and inspection but unable to complete the MOT due to not having in stock tyres suitable/compatible with BMWs. Then we're unable to fit or arrange the fitting of the new tyres. Car is now still un MOT'd.

09 March 2026

Friendly, clear, on time

08 March 2026

Exceptional service from the moment I walked in the door, Tariro couldn't have been more helpful.

06 March 2026

All work was completed as planned. Safety air bag recall replacement and MoT

06 March 2026

I n all aspects of the services I am very pleased. Thank you. Keith woodhouse

03 March 2026

Staff are always exceptionally professional and friendly.

02 March 2026

Smooth operation

02 March 2026

Staff friendly and helpful. Car was washed but not dried off, leaving water marks. Warning !! On vehicle computer which on investigation proved to be under inflated tyres,tshould have been 2.2 bar but had been reduced to 1.9 and 2.0 .

01 March 2026

The dash-cams I had fitted are not working correctly.

01 March 2026

Work was quick but a shame not to have had the complementary car clean that I had asked for

28 February 2026

Good efficient service

26 February 2026

On time and very good complementary coffee and biscuits

26 February 2026

No better than service from any other dealer brand

26 February 2026

Car was booked in for small service and completed before midday which was convenient as no courtesy car was available. It did mean i had to kick my heels in Salisbury otherwise I would have given 5 stars!

23 February 2026

Promising to wash the car after service.

21 February 2026

I booked the car for an issue with my brakes and car juddering at high speed braking however Bmw fixed a recall issue instead and didn't even look into the juddering issue and gave me another appointment

21 February 2026

V satisfied, from check in process to comp wash and vac and collection. but not keen on attempts via message to upsell parts such as bonnet struts in perfect working order but marked red (urgent) because they have reached an exp date? Ridiculous.

19 February 2026

good

18 February 2026

The team at Marshall Salisbury have always been incredibly helpful and friendly during all of my interactions with them over the years. Starting from the friendly greeting at reception to the knowledgeable service advisor.

17 February 2026

Excellent service.

17 February 2026

All work done on time within budget. Excellent customer service from Wesley Bath

16 February 2026

Exceptionally polite staff and really reasonable price, communications were flawless overall very satisfying experience

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Marshall Salisbury BMW

Address

London Road, Salisbury, Wiltshire, SP1 3YU

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:30 - 16:30

Phone

01722 626892

Map

Areas served

Salisbury as well as surrounding areas including Devizes, Andover, Warminster and Tidworth

View map

Address

London Road, Salisbury, Wiltshire, SP1 3YU

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01722 622111

Map

Areas served

Salisbury as well as surrounding areas including Devizes, Andover, Warminster and Tidworth

View map

Address

London Road, Salisbury, Wiltshire, SP1 3YU

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01722 626896

Map

Areas served

Salisbury as well as surrounding areas including Devizes, Andover, Warminster and Tidworth

View map

Address

London Road, Salisbury, Wiltshire, SP1 3YU

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:30
Sun:Closed

Phone

0845 0526495

Map

Areas served

Salisbury as well as surrounding areas including Devizes, Andover, Warminster and Tidworth

View map

Address

London Road, Salisbury, Wiltshire, SP1 3YU

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:Closed
Sun:Closed

Phone

01722 466079

Map

Areas served

Salisbury as well as surrounding areas including Devizes, Andover, Warminster and Tidworth

View map