OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
168 ratings and 93 comments received in the last 90 days.
17 June 2025
If anything handover was a bit too long but there is a lot of information
15 June 2025
Hein our salesperson was so accommodating and was very quick to answer any questions we raised.
09 June 2025
I was able to test drive a car like the one I wanted and was able to view the additional features I wanted when building my car. I was kept up to date re expected time of delivery. The handover process went smoothly.
03 June 2025
The Sales Representative Matt Stark was excellent, knowledgeable, explained everything thoroughly, was courteous and listened to my thoughts and needs.
01 June 2025
Hein, who dealt with my sale was extremely helpful and accommodating through the whole process . Very happy with my new car. Handover was well explained.
30 May 2025
The Sales Executive at Marshall Salisbury ( Matt Stark ) was extremely helpful, communicated well and very engaging.
10 May 2025
Professional and very helpful
04 May 2025
The team at Marshall even picked a number plate with my initials, they knew I didn't have a huge amount of time to pick up due to childcare so made the process quick and easy.
03 May 2025
We encountered some problems re delivery/pick up but staff were attentive, explained the issues and offered sensible and fair solutions.
25 June 2025
See above
25 June 2025
I've had a number of engagements with Marshalls Salisbury and every time the service has been excellent. Nonetheless, when your job demands flexibility from all those around you, the team, particularly Tariro, has been absolutely outstanding.
25 June 2025
.......
24 June 2025
As the dealership is based about 2km out of town a free drop to town service would be very beneficial to many customers (saves walking or having to pay for a taxi if raining) . Overall a good service from the team at Matshall BMW.
23 June 2025
Service was good and video provide of the inspection of the car is what the customer wants to see. The only down side if you would like it washed and hoovered, this service is not very good. A quick spray with the hosepipe wipe down and wheels left
22 June 2025
Completely satisfied, the service manager did everything he could to make the process run smoothly for me, was very polite and informative throughout.
19 June 2025
Poor communication, had to phone both days at 3.30pm to find out was was going on. Important when you live half hour away! Always have to wait half hour to be seen.
18 June 2025
As above very poor communications all round
17 June 2025
Great service thank you
15 June 2025
Prompt and very friendly service
22 June 2025
Matt Stark was so helpful throughout