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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car normally gets cleaned inside and out, however this time time round they decided not to clean my cup holders

Service

Courteous and efficient service

Service

Ease of booking

Service

Very prompt, courteous and thorough service from all at Marshall Salisbury

Service

I have made 4 round-trips but the issue still isn't fixed

Service

Great when you get to branch - initial booking line is not good

Service

AS No !

Service

everything was perfect

Service

Service satisfactory. Booking sheet indicated a time for collection.I chose morning. I subsequently received a call saying it would not be ready until p.m why ask in the first place ? Upon collection I had to wait 10 mins before someone from service

Service

Marshall once again delivered poor service which is why we no longer service either of our cars there. This visit was for a recall issue. On this occasion, despite being called and advised the Car was ready, it was not and I had to wait 40 mins.

Service

Finally got the problem fixed at second visit. However, great difficulty in making contact and getting second visit to fix a problem that was not fixed at first visit

Service

Staff were very helpful and courteous in dealing with my needs regarding the service and MOT and that really does mean an awful lot to me. I would not hesitate in contacting the Salisbury team in the future.

Service

Toms really good, don't let him leave. The guy that gave me a lift is also good.

Service

Following up the issue with alloy wheel corrosion was a bit of a farce with repeated phone calls and then leaving messages without any callback,I'm sure if I hadn't kept contacting and pushing the issue would not have been resolved

Service

The service was good, but I had to book 4 weeks in advance and then had to wait to drop of the car and wait again when I picked it up. With hindsight the location is not convenient for where I live either

Service

Well satisfied with the service given

Service

The service was very good from Marshalls BMW Salisbury and they did an excellent job. Thank you.

Service

Service carried out as per requirements.

Service

Service given to me was excellent including the attention paid by both the young receptionist and the service advisor who dealt with me.

Service

Inspected brake pads before replacing and reset service indicator rather than prematurely replacing pads. Dealt with all my issues and car is all good again. Kept me informed of progress.

Service

See above

Service

I find the booking process very painful. The dealership never call you back when they say they will. If i had another local option i would not use Marshalls!

Service

The car was requested at a time and was actioned as stated. The service I received was good and transport was arranged for me to be taken to Salisbury whilst tyres were changed.

Service

No problems experienced - always dealt with efficiently.

Service

MOT all done - passed

Service

The service was carried out well and efficiently but there was a delay when I wanted to collect the car because of congestion in their entrance

Service

Service forgot to retrieve winter tyres so car had to go back a second time. Failed to fill in service book for the brake fluid change on both visits despite being asked to do so.

Service

Fantastic dealer, with friendly, personable staff, that made me feel welcome. My car was courtesy cleaned and while waiting for my car - I enjoyed the hospitality and ambience. I have visited other BMW dealers: Marshall's Salisbury gets my vote.

Service

Tom the service advisor kept me updated all the way through the process. Everything run on time as it was a job I waited for.

Service

The work was carried out well but in hindsight I'm not sure if the nearside wing mirror was looked at.

Service

Outstanding service to reslove issues and reach a satisfactory conclusion.

Service

Good service, but they did not carry out a full interior and exterior clean, as was promised

Service

kindness,thoughtfulness professionalism from everyone we encountered

Service

The customer service at BMW Salisbury is very smooth indeed, highly efficient and executed with full understanding and total courtesy. When I collected my car, the work was clearly and competently explained by Jody, to my complete satisfaction.

Service

Professional and welcoming staff, and I had no issues at all.

Service

The way they are professional people I love it.

Service

As per paperwork I never received the video of the service, not sure if anything was picked up that I should know about. Wasn't in spam folders as checked.

Service

Refreshing experience - taken seriously and deal completed. Robert in sales was excellent - not pushy and very professional in his approach.

Service

Car was serviced on time and the vehicle was returned to me in a clean condition. Importantly Tom also established I had a service packet so unexpectedly I found service was covered in my car purchase price.

Service

Central booking allowed me to book a courtesy car, but did not tell me that it would not be possible without further insurance as I am over 85. I only found out on arrival at Marshall's service desk.

Service

Found the booking in system rather lengthy (Although I understand you were short staffed on the day).

Service

Having been originally told it would take a month to get my car in for the repair I called the after sales manager and he managed to get the car in about 9 days after the fault appeared. The repair was done within 24 hours.

Service

They were proactive, let me know what was going on and solved the problems with my car.

Service

Service ok , but obviously didnt check tyre pressures as ee hsd to do them a few days later

Service

Nice level of customer service. Quick and efficient

Service

We have every confidence in Tom O'Grady

Service

Didn't like the charge for driving my car from your car park to the workshop. Can't understand why this charge is needed?

Service

Both areas of my complaint were dealt with and the final outcome was excellent!

Service

The lady was very courteous.

Service

Not as good as Ridgeway was!!!

Service

see above

Service

the service team did a great job

Service

The experience was excellent. Better than any previous visit. The lady on the reception desk (dark haired lady) was exceptionally helpful - offering me a coffee and a desk to work at with my laptop while I waited for the work to be done.

Service

The staff I spoke to both on the phone and in the dealership were helpful, informative, and positive. I was treated with courtesy, and kept informed of the cost of the service plus work done. Everyone seemed more tuned in to the customer's needs.

Service

After arrival in BMW Salisbury the communication aspects improved hugely and I was most satisfied with the work done and the way it was done.

Service

I love the people here at the salisbury dealership. I'm always greeted with smiles & made welcome

Service

Professional and courteous throughout

Service

Polite, informative and service on time to expected budget. Car came back exactly as delivered to garage. No scratches or dents which is exactly what I expect.

Service

As above in Q1 All staff professional and pleasant. Car attended in timely manner. Good coffee too!

Service

Marshalls of Salisbury were like a breath of fresh air when compared to my previous dealings with Partridge of Hampshire (Chandler's Ford). I made contact with Rob Brodie and from the start, he was professional, engaging and unbelievably helpful.

Sales

Joe Collier at Marshall Salisbury has sold me my last 2 cars and his knowledge, attention to detail, courtesy and efficiency have been superb.

Sales

vary well looked after at marshalls bmw salisbury vary pleased with bmw

Sales

Staff at every stage of the process were friendly, knowledgeable and reliable

Sales

I seemed to have to chase up communication, although had many questions during the buying period , have given up waiting for a response on mats and number plates and assume will have to go elsewhere