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work carried out always very good, however lower rating due to the very long waits often far longer than advised
When a health check was completed on my car the back tyres were swapped on the back thus resulting in 2 weeks of arguments with kwik fit as to whether they'd fitted and faulty tyre or not as I thought it was only 5 months old. Not impressed at all.
The sales representative was new to this particular centre and the process took a bit longer than I have experienced previously. There are a few faults on the car that will need addressing.
Marshall Salisbury were very attentive and even gave me a lift into town and back.
Based on previous service experiences at the same BMW Centre I anticipated that this first service would take longer than predicted at time of booking. How wrong I was this time PERFECT - everything done in half the time !!!
Aside from the comments already made Richard and his team assured I was accorded a highly efficient service.........
The person who dealt with my replacement wipers was very efficient.
No problems and was given a courtesy car as I had to leave the car overnight.
I did find the service manager helpful with my problem eventually but I found his comments about my issue a bit patronising at first.
All work carried out as promised and on time. The attention to detail at this dealer has improved since last visit and is now back to what I had experienced since 2010.
as above, but i do not expect you to understand, as it is obvious you don't care
I was told my vehicle was going to be 30 mins and I ended up waiting 90 mins before I had my vehicle back.
The booked service was fine. My car was given a complimentary wash which was done to a good standard. An issue with brake squeal was only 'measured' but not resolved as I had expected it should, necessitating re-booking on a later date.
Good except I was offered and accepted a complimentary wash and valet which was not done.
Tom managed to help with a short notice car while mine was being repaired
Sales was great. Jason was very personable and helpful. Two weeks after driving our new car, a fault appeared and the parts dept and service dept have been slow to respond, un reliable, and frustrating to deal with.
Again a guarantee should be given on parts replaced
My car normally gets cleaned inside and out, however this time time round they decided not to clean my cup holders
Courteous and efficient service
Ease of booking
Very prompt, courteous and thorough service from all at Marshall Salisbury
I have made 4 round-trips but the issue still isn't fixed
AS No !
Great when you get to branch - initial booking line is not good
everything was perfect
Finally got the problem fixed at second visit. However, great difficulty in making contact and getting second visit to fix a problem that was not fixed at first visit
Marshall once again delivered poor service which is why we no longer service either of our cars there. This visit was for a recall issue. On this occasion, despite being called and advised the Car was ready, it was not and I had to wait 40 mins.
Service satisfactory. Booking sheet indicated a time for collection.I chose morning. I subsequently received a call saying it would not be ready until p.m why ask in the first place ? Upon collection I had to wait 10 mins before someone from service
Staff were very helpful and courteous in dealing with my needs regarding the service and MOT and that really does mean an awful lot to me. I would not hesitate in contacting the Salisbury team in the future.
Toms really good, don't let him leave. The guy that gave me a lift is also good.
Following up the issue with alloy wheel corrosion was a bit of a farce with repeated phone calls and then leaving messages without any callback,I'm sure if I hadn't kept contacting and pushing the issue would not have been resolved
The service was good, but I had to book 4 weeks in advance and then had to wait to drop of the car and wait again when I picked it up. With hindsight the location is not convenient for where I live either
Well satisfied with the service given
Service given to me was excellent including the attention paid by both the young receptionist and the service advisor who dealt with me.
The service was very good from Marshalls BMW Salisbury and they did an excellent job. Thank you.
Service carried out as per requirements.
Inspected brake pads before replacing and reset service indicator rather than prematurely replacing pads. Dealt with all my issues and car is all good again. Kept me informed of progress.
I find the booking process very painful. The dealership never call you back when they say they will. If i had another local option i would not use Marshalls!
The car was requested at a time and was actioned as stated. The service I received was good and transport was arranged for me to be taken to Salisbury whilst tyres were changed.
No problems experienced - always dealt with efficiently.
MOT all done - passed
The service was carried out well and efficiently but there was a delay when I wanted to collect the car because of congestion in their entrance
Service forgot to retrieve winter tyres so car had to go back a second time. Failed to fill in service book for the brake fluid change on both visits despite being asked to do so.
Fantastic dealer, with friendly, personable staff, that made me feel welcome. My car was courtesy cleaned and while waiting for my car - I enjoyed the hospitality and ambience. I have visited other BMW dealers: Marshall's Salisbury gets my vote.
Tom the service advisor kept me updated all the way through the process. Everything run on time as it was a job I waited for.
Outstanding service to reslove issues and reach a satisfactory conclusion.
The work was carried out well but in hindsight I'm not sure if the nearside wing mirror was looked at.
The salesman+financial mgr was very friendly but the overall experience was very disappointing.It took 2 weeks to pay us back the £10K you owed us and we had to continually call, communication skills were exceptionally poor in all areas... and more..
On handover I mentioned to the sales person that they paint was very flat and has almost no shine at all he made excuses for the valet team it clearly only has a quick pressure wash off and shammy over I have sinc waxed the paint and it's 100%differ
Great service by Robert Brodie of Marshall Salisbury. Very informative, and gave me concise information that lead to the sale.
Delivered to expectation
Second car bought from Marshall's and Joe Collier, never returned anywhere else before
The sales team have been fantastic. Thorough and understanding.