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Very poor service. Initial booking, I turned up and there was no loan car available even though someone had called me the day before to check I was coming in. No apology or offer of recompense for my fuel costs and time especially as I leave in soton
It relates to my complaint as l stated above
I brought my car in for a new tyre as I got a puncture just outside Marshalls. I have tyre insurance which I took out when I purchased the car 2 years ago. It was concluded that the insurance did not cover me even though the tyre tread was legal.
Very poor customer service at Marshall BMW. They regularly mis-quote/charge. Give false expectation on when the car will be ready and work is not very good quality.
They dealt with the problems we presented
Still waiting for a missing bit to arrive
In terms of the services undertaken I was happy. The services not undertaken but booked on-line were very disappointing.
Booking is via a call centre rather than Direct. I found dealing with this rather difficult. Faulty sunroof was not fixed at the time; I have not been contacted to rebook. Adblue was very low bit not topped up
Well, it was simply a service, and as far as I am aware they did it as they were meant to.
Staff are always helpful and polite. It's a nice environment in which to wait for the car.
Efficient execution by the salesman.
The communication was poor for the first of the two weeks my car was in the garage. After I called them a few times, they started getting back to me when they said they would.
Call centre to book unhelpful, not knowledgeable. Service department did not ring to confirm car was ready, even after 2 phone calls still didn't ring back. Actual fault cause from car was recall, suspect caused the other issues and not recall notice
Completely underwhelmed by the apparent lack of interest in the after sales service.
Good service and again the supervisor talks to you.
Good experience with Tom in Service and useful video of visual examination of my car
Excellent local staff
As above - friendly helpful and committed staff towards - I was made to feel important
No adverse matters
Always a good experience. Courteous and professional and good time keeping
Tom dealt with me. Very friendly and got the job done. The car was returned immaculate and a good summary provided of what I needed to do next. I was also helped with a service plan which will over time help reduce overall service costs at intervals.
On the day the car was booked in I waited two and a half hours only to be told the service could not be completed as they did not have an oil filter in stock! I had to return the following day. This time I waited three hours for a simple oil change.
My car was returned late and was left dirty inside - with dirty finger prints all over my leather seats.
See above - I'm sure that in line with my previous experience no effort will be made to establish the cause of my complaint.
Always courteous and put best foot forward even when things are not going to plan.
On top of the statement above, the seats we're filthy as they we're the cream leather& who ever kept getting in & out put no protective cover over the seats,. The boot was filthy, I pride my self on looking after my car & it came back filthy.
Hourly rate £149 + VAT !!! Extraordinary.
Excellent service by Tom O'Grady: everything correct and on time
Car was not valeted as in previous services
My car repair wasn't finished until late pm as garage equipt wasn't working. I was given a loan car after waiting c4 hrs at the dealership, for a repair which I had hoped would be done in c2 hours. I had to return the next day to collect my car.
Advised I would be dropped off and picked up when booking but that was apparently an error by the third party handling the bookings. Was eventually dropped home but had to make my own way back. Service more expensive than expected £100 micro filter?
See below and - the wash and valet which we were told was part of the service when we dropped the car wasn't done. We realised this on our way home and did not feel like returning. Poor customer service on part of Marshalls.
Well done - excellent
See answer no 1
I would be very satisfied, but I have rang 3 times since the service, and have been told Marc would ring back regarding an issue with radio, but so far no return call!
The service staff were polite and the car complted as stated.
All was Ok, waiting time was as advised
I cannot think of anything which would have improved the experience.
The sales girl Jody was excellent and went far beyond expectation. The technician confirmed the EGR was the problem but had no spare in stock for a common fault, hence another 45 mile journey the next day.
Hate waiting for no apparent reason
Rob Brodie is an asset to this centre and was one of the key reasons we bought our X3 from there, when we could've bought it 40 miles closer.
First class service.
excellent service from Joe Collier
Matt trigger top men great service
I always felt Trevor was focused on my best interests. Keen to do business but no hard sell.
Joe helped me by letting me take a proper test drive, and understanding my needs. He also kept in touch throughout, without being at all pushy.
Joe Collier made me feel at ease and allowed me take my time to decide
Great service and very quick.
I was a very friendly and pleasant experience with all the information upfront
Customer service was key
drive away insurance not arranged as was forgotten, then not given as under 30. Meant I had to sort at the dealer made the process more stressful and wasted over an hour trying to sort. If I was told before would have been prepared and had it sorted.
It took far too long to get final settlement and I had to submit electronic details for finance on 3 occasions which was very frustrating and time consuming.
A knowledgeable team who worked with me to ensure I was able to purchase my new vehicle and provide a good part exchange. Joe Collier continued to provide excellent support with regular video updates during the build and pre-delivery phases.
It all went smoothly
Was well looked after, was treated professionally. I got what I wanted and was a very smooth and easy process