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We have every confidence in Tom O'Grady
Didn't like the charge for driving my car from your car park to the workshop. Can't understand why this charge is needed?
Both areas of my complaint were dealt with and the final outcome was excellent!
The lady was very courteous.
Not as good as Ridgeway was!!!
the service team did a great job
The experience was excellent. Better than any previous visit. The lady on the reception desk (dark haired lady) was exceptionally helpful - offering me a coffee and a desk to work at with my laptop while I waited for the work to be done.
The staff I spoke to both on the phone and in the dealership were helpful, informative, and positive. I was treated with courtesy, and kept informed of the cost of the service plus work done. Everyone seemed more tuned in to the customer's needs.
After arrival in BMW Salisbury the communication aspects improved hugely and I was most satisfied with the work done and the way it was done.
I love the people here at the salisbury dealership. I'm always greeted with smiles & made welcome
Professional and courteous throughout
As above in Q1 All staff professional and pleasant. Car attended in timely manner. Good coffee too!
Polite, informative and service on time to expected budget. Car came back exactly as delivered to garage. No scratches or dents which is exactly what I expect.
First car service and software update required car to be in the garage for 5 hours. I was told a courtesy car was not available despite the fact that the service was booked in 10 days previous. Not impressed!! Car not cleaned as offered.
I wanted a new car, but I felt they did not try hard enough to source what I was looking for so I went elswwhere
When I purchased the car, on a 8k per year agreement, I was offered a two service package but when I mentioned this to the person who booked me in I was told that this was a 36month, 36k service plan and I wouldn't do enough miles to make use of it.
Will be returning paperwork to correct mileage entry on paperwork. Also cost of bleeding brakes was extra despite paying for a 5 year contract. They did explain that only one brake bleed was permitted. I thought the first bleed was to correct a faul
I have a five year service plan which did not cover the work carried out. Furthermore I was advised that my next required service will be chargeable as the car will be over five years old. I was expecting one more service on the plan before November
To arrange the recall was a long protracted effort and many phone calls. Nobody was that bothered Rang after the recall to ask a question but nobody bothered to call back. Terrible. Would expect more. Keen enough to sell the car but wont again.
I only set 3 out of 5, but could not submit. Work was carried out on a fault we didn't know we had - a gearbox oil leak. The squeak we went in for is still present and has been put down as air being forced out of the near side top-mount.
Arrived and checked in with reception 15mins early for appointment. After waiting for over an hour & watching a number of other clients be seen, I returned to reception only to find I had been forgotten. Eventually failed MOT but was too late to fix.
Had to chase BMW UK to get them to repair the worn side bolster through warranty, but it got done in the end and they did a good job with it
Marshall's were very helpful but there was a misunderstanding between BMW and the dealer when my service was booked. This required several phone calls to sort out. Not what I would expect.
Despite a change of owners and staff over many years the reception and service at Salisbury BMW remains at the highest standards.
The dealer was good and we have had good service from the dealership
Due to the fact the I was told the car was ready when I arrived by the receptionist but ending up waiting 45 mins to collect whilst sat in reception.
Very poor service. Initial booking, I turned up and there was no loan car available even though someone had called me the day before to check I was coming in. No apology or offer of recompense for my fuel costs and time especially as I leave in soton
It relates to my complaint as l stated above
I brought my car in for a new tyre as I got a puncture just outside Marshalls. I have tyre insurance which I took out when I purchased the car 2 years ago. It was concluded that the insurance did not cover me even though the tyre tread was legal.
They dealt with the problems we presented
In terms of the services undertaken I was happy. The services not undertaken but booked on-line were very disappointing.
Still waiting for a missing bit to arrive
Very poor customer service at Marshall BMW. They regularly mis-quote/charge. Give false expectation on when the car will be ready and work is not very good quality.
Well, it was simply a service, and as far as I am aware they did it as they were meant to.
Booking is via a call centre rather than Direct. I found dealing with this rather difficult. Faulty sunroof was not fixed at the time; I have not been contacted to rebook. Adblue was very low bit not topped up
Efficient execution by the salesman.
Staff are always helpful and polite. It's a nice environment in which to wait for the car.
Call centre to book unhelpful, not knowledgeable. Service department did not ring to confirm car was ready, even after 2 phone calls still didn't ring back. Actual fault cause from car was recall, suspect caused the other issues and not recall notice
The communication was poor for the first of the two weeks my car was in the garage. After I called them a few times, they started getting back to me when they said they would.
Completely underwhelmed by the apparent lack of interest in the after sales service.
Good service and again the supervisor talks to you.
Good experience with Tom in Service and useful video of visual examination of my car
Joe Collier at Marshall Salisbury has sold me my last 2 cars and his knowledge, attention to detail, courtesy and efficiency have been superb.
vary well looked after at marshalls bmw salisbury vary pleased with bmw
Staff at every stage of the process were friendly, knowledgeable and reliable
I seemed to have to chase up communication, although had many questions during the buying period , have given up waiting for a response on mats and number plates and assume will have to go elsewhere
Luke is good!
Rob Brodie is an asset to this centre and was one of the key reasons we bought our X3 from there, when we could've bought it 40 miles closer.
First class service.
excellent service from Joe Collier
Matt trigger top men great service
I always felt Trevor was focused on my best interests. Keen to do business but no hard sell.