Service manager needs recognition for his professionalism and manner.
The fault was quickly diagnosed and fixed ... with the Service Advisor keeping me informed throughout.
Friendly, helpful and informative staff. High quality work guaranteed.
Welcoming, good communication and efficient.
Service advisor gave me all the info I needed, he was very professional, I'd take my car back to them any day!
The staff are very lovely and polite always welcoming with a smile, the service is just outstanding
My recent service visit included seeking car body repair information . This was also dealt with very efficiently from Cadnam repair centre...
Informative, efficient and on-time.
Car was serviced and cleaned . Without any problems.
They were able to provide a demo car whilst mine was in for a service
They met my needs and kept me updated
QUICK AND EFFIFICIENT. STILL WAITING FOR SOME SENSORS PARTS TO BE FITTER ONE WEEK LATER
Nothing to be dissatisfied about!! Work done efficiently etc.
Outstanding service, fast, efficient, and wouldn't want to go any-where else
Sorted my car within time agreed
All work done was explained in detail as was any other work required service e adviser very knowledgable on model
Tom was very helpful, friendly & I was very impressed with the safety measures in place during the pandemic.
The team kept me informed throughout, and the video of the vehicle inspection was very interesting and useful.
They proactively resolve any problems I have and are always willing to go the extra mile.
Overall, the work was carried out efficiently and was kept fully informed throughout the work being carried out
It is always easy doing business with Marshall BMW in Salisbury, Tom O'Grady always makes the experience so easy for us and it is as a pleasure speaking to him. He always goes the extra mile to make sure we are happy with the service received.
Tom O'Grady was great rally looked after me through the process. Noticed a rattle that wasn't there before they carried out the work. He has got me an appointment back in to sort no fuss no hastle
I was given a quotation for the work and when the work was complete that's exactly what I paid so one had a good idea of cost and no surprises and there was good communication throughout
Would have been 5 star but found I could not get a coffee while waiting. You should tell people then they could bring a drink with them.
Completed on time and with politeness
MOT carried out and summer wheels fitted. Planned
Kept fully informed and it is a good touch to have your car cleaned and vacuumed Thank you
Was told car would be washed and hoovered but when I collected it the car wasn't cleaned. Car was cleaned whilst I was there though after I mentioned it
Looked after customer service was excellent
I have nothing to add to imptove the service
Efficient and friendly service
Brilliant team and company. Always something extra that can be done - never stop striving for success. Thanks guys
The service was very well carried out and the only problem is that Salisbury is over 30 miles from where I live.
Good service, helpful anf friendly.
Gabby was excellent she kept us informed every step of the way.
Good level of service. Quick turnaround
Communications were good and the work was all done in time
All the work was carried out as planned, like the video safety review
Service staff were very friendly and helpful, could not have asked more of them.
David gave excellent service, friendly and informative
First class. No complaints.
The servicing of the car was accomodated at my short notice and at a day and time that suited me. A very polite and attentive service advisor, apologies though I can't remember his name! The car was ready when advised it would be and well presented.
I'm happy with their service and those people working
Tom O'Grady looked after me as well as always. Nigel the technician was personally assigned to my car as requested
Did what was required as quick and efficently as possible.
Pleasant & accommodating staff & a relaxed atmosphere. Car service good too.
Reasonably warm customer experience
The brake fluid service was fine.
Helpful and attentive and I love the little video showing the underneath condition of my car with a helpful explanation.
All works completed satisfactory
Perfect service, everything well explained prior and after the service was done.
Marshall BMW and their service staff have maintained my car since I bought it new in 2007.It remains in very good condition which is testimony to the inherent build quality of the vehicle and the maintenance received over the years.
Unsure what service was required on vehicle. You quickly confirmed what was required and thus freed up more of my day off work.
Fantastic customer service
Its a personal experience - I'm not treated as just another customer
Faultless customer service.
Booking the service was quick and efficient plus the service experience on the day was also very efficient
High levels of customer feedback, providing clear explanations of the work completed, recall checks undertaken and indications of future servicing requirement (with indicated costs provided). Good communications with regular progress updates.
Easy transaction leaving the car for a service and MOT and collecting as agreed at the end of the working day.
Did what I expect them to do.
Ease of booking, pre-service confirmation, efficient and knowledgeable advisor during the visit. On-time wait appointment and return of car. Each personal interaction was a credit to the dealer and the BMW brand. Name checks are Gaby, Helena and Tom
Work was completed in a very timely manner. No quibbles about part being covered under Warranty which is one of the main reasons I use BMW.
Over-achieved requirements
your assistant was very helpful
From Reception to service manager and mechanics, all responded to my problems with sympathy and promptness enabling me to return home to my invalid wife as quick as possible. I much apreciated that, thank you.
It took a long time (2 hours) to give me a replacement cable but everyone was polite and helpful
Because I am very satisfied!
The whole experience was extremely straight-forward, stress-free and enjoyable. It has been VERY different from some of my previous experiences in purchasing cars.
Handover was done quickly and professionally
Jason did everything within his power to help and assist and ultimately secure a sale
It is the BMW garage in Salisbury where from start to finish the service, the updates and the professionalism was excellent.
Everything went as planned and was clearly explained
Completely satisfied from start to finish. Great, clear and concise advise from Joe Collier at Salisbury. Everything was explained clearly and accurately. Application process was straightforward and instant. Updates were provided regularly.
Couldn't of went smoother
Joe the sales lead was really helpful. We met him at the launch of the X5 event and he remembered and has been helpful ever since
Everything went so smoothly
Excellent communication and relationship management from Jim Collier
All done over email perfect
No real issues during purchase. Sales team answered most of the questions and requests in quick response time.
Covid19 took away personalisation
Marshall BMW Salisbury did all they could whilst being compliant with covid restrictions.
Rob was very helpful in organising my move into a new vehicle. He help to determine the right spec for me and to my obtain the best possible price.
Marshall
Salisbury
