Will always be a 5 from me as Rob has been a pleasure to deal with from start to finish on both occasions when buying a BMW from Salisbury.
The car had multiple things wrong with it but these were explained fully and a video was provided by the mechanic to show me what was wrong.
One again customer service was great and really like the service video to walk through the tyre depths and any issues found nice touch
Fixed the problem. Polite staff. Efficient service
On arrival at Reception, I asked if a spare desk was available for me to be able to continue to work on my laptop. This was readily offered, as well as a courtesy vehicle wash & vacuum.
On time and completed as requested
Nothing was too much trouble for head technician Nigel. Even to coming on a road test with me to see the fault before the car came in for software update. Tom O'Grady on service kept me fully informed and was as excellent to me as always
Very friendly and professional service, efficient booking and work
All work was carried out efficiently with recommendations explained clearly with cost implications. The time-frame met my requirements and additional work remedying a minor problem with the windscreen washer pump filter being partly blocked.
Satisfied with the service and additional items required next day.
For continued good service
service and maintenance carried out as necessary and fully explained including a video which gives further reassurance
From booking online, dropping off vehicle and collecting was very smooth
Prompt service Friendly staff Covid secure
No hassle and completed within time. Also cleaned and hoovered my vehicle.
Quick and easy service. Also worker cleaned my car very nice and tidy for free of charge.
Perfect did as you would expect from bmw
Tom in the service department was very helpful and I feel he went above and beyond to assist me.
Very helpful efficient and friendly.
All staff helpful and pleasant
Went out of their way to sort the problem.
Service provided in line with stated timescale
We were kept informed at all times as to the work required and related costs. Work was carried out efficiently and expeditiously. All representatives had a pleasant manner and made me feel like a valued customer. All in all a first class service.
Professional from start to finish
Happy with all of the service given and cannot fault this
Quite a pleasant experience, thanks
There has been a number of issues but I am pleased to say Marshall's have remedied to my satisfaction
Really helpful and informative. As mentioned before, the video health check from the technician was a nice touch that I wasn't expecting.
A seamless experience with the service undertaken as discussed and within the timescales agreed.
Friendly and knowledgeable staff who keep you informed on the progress of your query / servicing.
Service manager needs recognition for his professionalism and manner.
The fault was quickly diagnosed and fixed ... with the Service Advisor keeping me informed throughout.
Welcoming, good communication and efficient.
Service advisor gave me all the info I needed, he was very professional, I'd take my car back to them any day!
The staff are very lovely and polite always welcoming with a smile, the service is just outstanding
Friendly, helpful and informative staff. High quality work guaranteed.
My recent service visit included seeking car body repair information . This was also dealt with very efficiently from Cadnam repair centre...
Informative, efficient and on-time.
Car was serviced and cleaned . Without any problems.
BMW centre was always supportive.
I wanted my wife to experience her very first brand new car as it should be thus picking it up from the showroom. So Paul kindly picked us up at the train station then unveiled the car. Bev was overwhelmed. Tears of joy appeared, brilliant. Tha
Joe Collier dealt with the order - as he has done on previous purchases - in a very professional and caring way. He kept me regularly updated on progress of the build and likely delivery date. The whole experience was seamless.
I received weekly updates informing me regarding my new car
Yes very satisfied the service was very efficient and professional
Professional and very courteous
All very smooth, the whole process of ordering online and being kept up to date with progress was excellant, as was our wonderful 2 hours of car pick up.
Professional service from start to end
Everyone was helpful and everything went according to plan and the whole experience was trouble free
Every question I had was answered and was all sorted for me when I arrived!
Great service from Rob from start to finish
Good communication from Sales person from the day I enquired all the way through to delivery of the vehicle. Detailed handover as much as we could with Covid restrictions.
Knowledgeable, friendly and efficient salesman.
The whole experience was extremely straight-forward, stress-free and enjoyable. It has been VERY different from some of my previous experiences in purchasing cars.
Marshall
Salisbury
