Because I am very satisfied!
It took a long time (2 hours) to give me a replacement cable but everyone was polite and helpful
Efficient service and helpful
Even during the lockdown period, 1st class levels of service were maintained.
Could not fault any aspect of the service I received.
Very satisfied with the service
A very stressfree experience.
Staff kept us up to date on what they were doing
As above and good experience.
Same as above Brilliant service and people
Effiicient, friendly and courteous service throughout.
Very good service completed on time as promised.
What was ordered and agreed was delivered on time and to cost within a COVID secure environment, Whats not to like?
All items explained and facilities appropriate for the current situation
fine..took a little longer than expected
Everything completed well with health check video.
Completely satisfied with the work carried out and staff performance.
Marshall are always helpful and managed to fit us in at short notice just prior to Christmas.
Kept updated with progress throughout my visit
Equipment fitted to a high standard
As always treated as an individual not a number. And I didn't recognise my sparking 'new' car when the service was completed....
Car had a major service very quickly, was nicely cleaned and all in all handled very efficiently.
price as quoted, on time with a while - you - wait brake fluid service.
Routine service work carried out as expected
great service from the team - very friendly and slightly cheaper than originally quoted. managed the whole process very well in these difficult times
I waited whilst the service was done. It was quite a long wait but was inexpensive and I was happy to have had the checks done and the MOT certificate.
Polite, good attitude, good workmancship
had a problem with a non warranty item however because we are good customers the problem was rectified FOC anyway.
Kept advised fully of what was being done. Problem I had with one of the indicators was explained and sorted
Our issue was dealt with very efficiently by Tom on service.
Bought two cars through rob broady who is excellent and service centre have been brilliant
Great service to fix my car when it developed a fault. Exceptional customer service.
Instead of having to book my car in it was done while I waited
On time, great communication and even got a video walkthrough of my car
Excellent service and comms. Also friendly without the usual corporate insincerity.
Yes things are different from previous purchases, but in the circumstances and following Government guidelines, everything went smoothly.
Although things were delayed due to COVID, I am thoroughly pleased with my car and cannot fault it.
positive experience inspite of covid 19 lockdown
As above from borrowing a demo car to agreeing the new car purchase.
The salesman was excellent. Having the bought the car over the phone he was clear, informative and efficient. He listened to what I was looking for and got me the best possible deal on the car that I wanted.
In the midst of the world pandemic I've been kept informed of delivery by dealer. When it arrived a safe handover, questions answered and a single issue quickly addressed.
Luke Carhart at Marshall BMW Salisbury made the purchase completely stress free - helping to choose the right model, organising the test drive, keeping me updated whilst waiting on delivery and finally handing over the car.
Very easy process Sales team really helpful and knowledgeable. Wouldn't go anywhere else
Robert Brodie was excellent, from keeping me updated on the delivery status of my vehicle to explaining all the features on the car. Nothing was too much trouble for him
even with the restraints of COVID, the dealership ensured a great experience
Good updates throughout the process, good handover (COVID compliant).
Mr Joe Collier (Marshalls in Salisbury) was very polite and professional at all times. He communication was excellent and made me feel a valued customer. Mr Collier managed all my requests without reminder and his attention to detail was impressive.
Kept me informed including video footage of the car when delivered to the dealership. Collecting the car was pleasurable experience coupled with the friendly sales staff.
Marshall
Salisbury
