OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
163 ratings and 88 comments received in the last 90 days.
06 October 2025
I was very satisfied. Picking up my new car felt like a special occasion. I was made to feel that it was important to everyone at Marshalls that I enjoyed the experience.
04 October 2025
Extremely satisfying experience buying our first brand new car and good coffee will use Marshall Salisbury again
03 October 2025
Everyone was polite to us at all times made us feel very comfortable, but Franklyn our salesman is what made this such a wonderful experience.
03 October 2025
I got what I ordered.
02 October 2025
Whole sales process was positive. Very good manner and knowledge from BMW sales representative (Matt Stark) plus efficient handling of process throughout.
02 October 2025
Matt made purchase easy
02 October 2025
I felt informed and cared for. Tiago made sure he was available to help and accommodated our travel plans
02 October 2025
previous comments refer. The team went the extra mile and then some more.
30 September 2025
pleased with the whole experience
11 October 2025
I have always been satisfied with my treatment and have continued to trust in the treatment received.
08 October 2025
Really friendly staff, from when we were greeted by the team at reception to the service consultant for the booking in and then back when we collected the car.
08 October 2025
Lovely dealership.
07 October 2025
Tariro always delivers excellent service when I visit this garage for servicing and on this occasion when my vehicle required a repair over a longer period he kept me updated on the repair status of the vehicle and helpfully answered any questions.
04 October 2025
Courtesy and helpfulness
01 October 2025
You said it would be ready by 9. It wasn't ready for another 30-40mins.
30 September 2025
Service fully completed at the price agreed in advance. Video report of inspection. Cleaned before return. Friendly and courteous staff.
29 September 2025
Routine service. Car Health check focused on Tyres, no indication of Brake wear
28 September 2025
Overall a much better experience compared to last time.
27 September 2025
The waiting time for the MOT retest was much longer than indicated. An issue was investigated and fixed, but turned out - on way home! - not to be fixed. I don't believe the testing of the fix can have been very rigorous at all.
07 October 2025
The service was great, lots of communication and I felt very looked after