OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
140 ratings and 84 comments received in the last 90 days.
04 August 2025
Robert Faulkner kept us updated at all times and made the process really straight forward
29 July 2025
The sales personnel were nice to deal with and patient when the money transfer didn't go through first time.
29 July 2025
I wish I could rate this higher than five stars. Matt was phenomenal. My indecisiveness, my worries, he found a way to make things work every time.
25 July 2025
friendly salesman and manager, both recognised the importance of building a trustful relationship
09 July 2025
Could not have asked for better support from the Salisbury staff.
09 July 2025
Always a good experience and would have been a 5 if the car I have had been the one i ordered
08 July 2025
See above
04 July 2025
Although unusual Marshalls dealt with my order efficiently
01 July 2025
When I collected the car, Matt was very patient in talking me through the controls and answering any questions I had. I had an issue charging the car at home. I spoke to Martin Pierce, brought the car in. Issue with cable, replacement provided.
20 August 2025
I felt treated with respect and staff very friendly. My problem was dealt with faster than I hoped
20 August 2025
My wife and I both run BMW cars. They have been serviced and maintained at Marshalls Salisbury for many years
20 August 2025
Very friendly and professional all round. Quick service and very accommodating of my time constraints that day.
19 August 2025
Same as above
18 August 2025
Got a video to show what was checked and what was wrong with the car.
18 August 2025
Job was done and service was good
18 August 2025
Always satified with the service
18 August 2025
Very satisfied.
17 August 2025
Excellent liaison during the car service . Any unexpected issues are discussed and dealt with immediately. Service completed on time.
15 August 2025
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05 August 2025
The team at Marshall's were super.