OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 87 comments received in the last 90 days.
09 July 2025
Always a good experience and would have been a 5 if the car I have had been the one i ordered
08 July 2025
See above
04 July 2025
Although unusual Marshalls dealt with my order efficiently
01 July 2025
When I collected the car, Matt was very patient in talking me through the controls and answering any questions I had. I had an issue charging the car at home. I spoke to Martin Pierce, brought the car in. Issue with cable, replacement provided.
22 June 2025
Matt Stark was so helpful throughout
17 June 2025
If anything handover was a bit too long but there is a lot of information
15 June 2025
Hein our salesperson was so accommodating and was very quick to answer any questions we raised.
09 June 2025
I was able to test drive a car like the one I wanted and was able to view the additional features I wanted when building my car. I was kept up to date re expected time of delivery. The handover process went smoothly.
03 June 2025
The Sales Representative Matt Stark was excellent, knowledgeable, explained everything thoroughly, was courteous and listened to my thoughts and needs.
12 July 2025
Fixed the issue
12 July 2025
I've told you in my previously.
11 July 2025
Great service and no hidden costs.
10 July 2025
As above
09 July 2025
A very kind& helpful garage.
09 July 2025
Efficient MOT service: the private number plates incorrect spacing between characters so advised changing before the MOT (for a very reasonable £25) to avoid a fail.
08 July 2025
Nonissues
07 July 2025
See above. Only complaint is delay in getting through to Salisbury desk.
07 July 2025
You did not have the parts despite booking in advance
06 July 2025
It just feels about right.
09 July 2025
Could not have asked for better support from the Salisbury staff.