OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 78 comments received in the last 90 days.
04 September 2025
Matt answered all our questions and took time to make sure we were happy with all the paperwork etc
30 August 2025
Very good experience as always.
29 August 2025
Any questions/ queries answered to my satisfaction.
05 August 2025
The team at Marshall's were super.
04 August 2025
Robert Faulkner kept us updated at all times and made the process really straight forward
29 July 2025
The sales personnel were nice to deal with and patient when the money transfer didn't go through first time.
29 July 2025
I wish I could rate this higher than five stars. Matt was phenomenal. My indecisiveness, my worries, he found a way to make things work every time.
25 July 2025
friendly salesman and manager, both recognised the importance of building a trustful relationship
09 July 2025
Always a good experience and would have been a 5 if the car I have had been the one i ordered
10 September 2025
I had to call multiple times to get an update on my car when I thought it would've been the other way around, and my
09 September 2025
As above
09 September 2025
Quick and efficient
05 September 2025
Kept me updated
02 September 2025
The 90 minute service slot and price match with another BMW dealer were great. The drop off and collection service was excellent. I would have given 5 stars but the garage topped up my windscreen fluid despite me asking them not to and charged me!
02 September 2025
The 90 minute service slot and price match with another BMW dealer were great. The drop off and collection service was excellent. I would have given 5 stars but the garage topped up my windscreen fluid despite me asking them not to and charged me!
01 September 2025
I am completely satisfied with the service. The team resolved my coolant leak under warranty, and the staff were professional and helpful throughout.
01 September 2025
Everything done to my satisfaction
20 August 2025
My wife and I both run BMW cars. They have been serviced and maintained at Marshalls Salisbury for many years
20 August 2025
Very friendly and professional all round. Quick service and very accommodating of my time constraints that day.
05 September 2025
Again we are returning customers because of the fantastic service provided by BMW