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work carried out always very good, however lower rating due to the very long waits often far longer than advised
When a health check was completed on my car the back tyres were swapped on the back thus resulting in 2 weeks of arguments with kwik fit as to whether they'd fitted and faulty tyre or not as I thought it was only 5 months old. Not impressed at all.
The sales representative was new to this particular centre and the process took a bit longer than I have experienced previously. There are a few faults on the car that will need addressing.
Marshall Salisbury were very attentive and even gave me a lift into town and back.
Based on previous service experiences at the same BMW Centre I anticipated that this first service would take longer than predicted at time of booking. How wrong I was this time PERFECT - everything done in half the time !!!
Aside from the comments already made Richard and his team assured I was accorded a highly efficient service.........
The person who dealt with my replacement wipers was very efficient.
No problems and was given a courtesy car as I had to leave the car overnight.
I did find the service manager helpful with my problem eventually but I found his comments about my issue a bit patronising at first.
All work carried out as promised and on time. The attention to detail at this dealer has improved since last visit and is now back to what I had experienced since 2010.
as above, but i do not expect you to understand, as it is obvious you don't care
I was told my vehicle was going to be 30 mins and I ended up waiting 90 mins before I had my vehicle back.
The booked service was fine. My car was given a complimentary wash which was done to a good standard. An issue with brake squeal was only 'measured' but not resolved as I had expected it should, necessitating re-booking on a later date.
Good except I was offered and accepted a complimentary wash and valet which was not done.
Tom managed to help with a short notice car while mine was being repaired
Sales was great. Jason was very personable and helpful. Two weeks after driving our new car, a fault appeared and the parts dept and service dept have been slow to respond, un reliable, and frustrating to deal with.
Again a guarantee should be given on parts replaced
My car normally gets cleaned inside and out, however this time time round they decided not to clean my cup holders
Courteous and efficient service
Ease of booking
Very prompt, courteous and thorough service from all at Marshall Salisbury
I have made 4 round-trips but the issue still isn't fixed
AS No !
Great when you get to branch - initial booking line is not good
everything was perfect
The salesman+financial mgr was very friendly but the overall experience was very disappointing.It took 2 weeks to pay us back the £10K you owed us and we had to continually call, communication skills were exceptionally poor in all areas... and more..
On handover I mentioned to the sales person that they paint was very flat and has almost no shine at all he made excuses for the valet team it clearly only has a quick pressure wash off and shammy over I have sinc waxed the paint and it's 100%differ
Great service by Robert Brodie of Marshall Salisbury. Very informative, and gave me concise information that lead to the sale.
Delivered to expectation
Second car bought from Marshall's and Joe Collier, never returned anywhere else before
The sales team have been fantastic. Thorough and understanding.