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ABOUT CENTRE

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They dealt with the problems we presented

Service

Still waiting for a missing bit to arrive

Service

I brought my car in for a new tyre as I got a puncture just outside Marshalls. I have tyre insurance which I took out when I purchased the car 2 years ago. It was concluded that the insurance did not cover me even though the tyre tread was legal.

Service

Very poor customer service at Marshall BMW. They regularly mis-quote/charge. Give false expectation on when the car will be ready and work is not very good quality.

Service

Well, it was simply a service, and as far as I am aware they did it as they were meant to.

Service

Booking is via a call centre rather than Direct. I found dealing with this rather difficult. Faulty sunroof was not fixed at the time; I have not been contacted to rebook. Adblue was very low bit not topped up

Service

Staff are always helpful and polite. It's a nice environment in which to wait for the car.

Service

Efficient execution by the salesman.

Service

The communication was poor for the first of the two weeks my car was in the garage. After I called them a few times, they started getting back to me when they said they would.

Service

Call centre to book unhelpful, not knowledgeable. Service department did not ring to confirm car was ready, even after 2 phone calls still didn't ring back. Actual fault cause from car was recall, suspect caused the other issues and not recall notice

Service

Completely underwhelmed by the apparent lack of interest in the after sales service.

Service

Good service and again the supervisor talks to you.

Service

Stress free

Service

Good experience with Tom in Service and useful video of visual examination of my car

Service

Excellent local staff

Service

As above - friendly helpful and committed staff towards - I was made to feel important

Service

No adverse matters

Service

Always a good experience. Courteous and professional and good time keeping

Service

Tom dealt with me. Very friendly and got the job done. The car was returned immaculate and a good summary provided of what I needed to do next. I was also helped with a service plan which will over time help reduce overall service costs at intervals.

Service

On the day the car was booked in I waited two and a half hours only to be told the service could not be completed as they did not have an oil filter in stock! I had to return the following day. This time I waited three hours for a simple oil change.

Service

My car was returned late and was left dirty inside - with dirty finger prints all over my leather seats.

Service

See above - I'm sure that in line with my previous experience no effort will be made to establish the cause of my complaint.

Service

Always courteous and put best foot forward even when things are not going to plan.

Service

Completely satisfied

Service

Hourly rate £149 + VAT !!! Extraordinary.

Service

On top of the statement above, the seats we're filthy as they we're the cream leather& who ever kept getting in & out put no protective cover over the seats,. The boot was filthy, I pride my self on looking after my car & it came back filthy.

Service

Excellent service by Tom O'Grady: everything correct and on time

Service

Car was not valeted as in previous services

Service

My car repair wasn't finished until late pm as garage equipt wasn't working. I was given a loan car after waiting c4 hrs at the dealership, for a repair which I had hoped would be done in c2 hours. I had to return the next day to collect my car.

Service

Advised I would be dropped off and picked up when booking but that was apparently an error by the third party handling the bookings. Was eventually dropped home but had to make my own way back. Service more expensive than expected £100 micro filter?

Service

See below and - the wash and valet which we were told was part of the service when we dropped the car wasn't done. We realised this on our way home and did not feel like returning. Poor customer service on part of Marshalls.

Service

Well done - excellent

Service

See answer no 1

Service

I would be very satisfied, but I have rang 3 times since the service, and have been told Marc would ring back regarding an issue with radio, but so far no return call!

Service

No issues.

Service

The service staff were polite and the car complted as stated.

Service

All was Ok, waiting time was as advised

Service

I cannot think of anything which would have improved the experience.

Service

The sales girl Jody was excellent and went far beyond expectation. The technician confirmed the EGR was the problem but had no spare in stock for a common fault, hence another 45 mile journey the next day.

Service

Hate waiting for no apparent reason

Service

We are coming up to two weeks on from the car going in for service+ check theft alarm that had failed at Christmas and they couldn't find anything wrong. This time the dealer said the sensor was defective and would replace. That was 10 days ago.

Service

Great Service on this visit, car returned with no issues and very well cleaned.

Service

the team at Marshalls were very helpful and answered the query i had promptly and efficiently

Service

No communication, even after calling multiple times the feedback was non existent and I am never able to reach the service advisor. Promise of call backs are never realized. Cookie wrappers and footprints left on the passenger side of my vehicle, why

Service

after difficulty in finding a parking space I arrived on time and had to wait for half an hour before being served. Showroom was very quite and no one that I can see being served before me!

Service

excellent service from Joe Collier

Sales

Matt trigger top men great service

Sales

I always felt Trevor was focused on my best interests. Keen to do business but no hard sell.

Sales

Joe helped me by letting me take a proper test drive, and understanding my needs. He also kept in touch throughout, without being at all pushy.

Sales

Great service and very quick.

Sales

Joe Collier made me feel at ease and allowed me take my time to decide

Sales

I was a very friendly and pleasant experience with all the information upfront

Sales

Customer service was key

Sales

Faultless

Sales

drive away insurance not arranged as was forgotten, then not given as under 30. Meant I had to sort at the dealer made the process more stressful and wasted over an hour trying to sort. If I was told before would have been prepared and had it sorted.

Sales

It took far too long to get final settlement and I had to submit electronic details for finance on 3 occasions which was very frustrating and time consuming.

Sales

A knowledgeable team who worked with me to ensure I was able to purchase my new vehicle and provide a good part exchange. Joe Collier continued to provide excellent support with regular video updates during the build and pre-delivery phases.

Sales

It all went smoothly

Sales

Was well looked after, was treated professionally. I got what I wanted and was a very smooth and easy process