Meet the team

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Chris Wells

Head of Business

Joe Collier

Sales Executive & Motability Specialist

Luke Carhart

Sales Executive

Andre Selwood

Sales Executive

Carl Briggs

Sales Executive

Jason Greenidge

Sales Executive

Nick Roddis

Local Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and knowledgeable staff who keep you informed on the progress of your query / servicing.

Service

Service manager needs recognition for his professionalism and manner.

Service

The fault was quickly diagnosed and fixed ... with the Service Advisor keeping me informed throughout.

Service

Welcoming, good communication and efficient.

Service

The staff are very lovely and polite always welcoming with a smile, the service is just outstanding

Service

Friendly, helpful and informative staff. High quality work guaranteed.

Service

Service advisor gave me all the info I needed, he was very professional, I'd take my car back to them any day!

Service

My recent service visit included seeking car body repair information . This was also dealt with very efficiently from Cadnam repair centre...

Service

Car was serviced and cleaned . Without any problems.

Service

Informative, efficient and on-time.

Service

They were able to provide a demo car whilst mine was in for a service

Service

They met my needs and kept me updated

Service

QUICK AND EFFIFICIENT. STILL WAITING FOR SOME SENSORS PARTS TO BE FITTER ONE WEEK LATER

Service

Nothing to be dissatisfied about!! Work done efficiently etc.

Service

Sorted my car within time agreed

Service

Outstanding service, fast, efficient, and wouldn't want to go any-where else

Service

All work done was explained in detail as was any other work required service e adviser very knowledgable on model

Service

Tom was very helpful, friendly & I was very impressed with the safety measures in place during the pandemic.

Service

The team kept me informed throughout, and the video of the vehicle inspection was very interesting and useful.

Service

General excellence

Service

They proactively resolve any problems I have and are always willing to go the extra mile.

Service

It is always easy doing business with Marshall BMW in Salisbury, Tom O'Grady always makes the experience so easy for us and it is as a pleasure speaking to him. He always goes the extra mile to make sure we are happy with the service received.

Service

Overall, the work was carried out efficiently and was kept fully informed throughout the work being carried out

Service

Tom O'Grady was great rally looked after me through the process. Noticed a rattle that wasn't there before they carried out the work. He has got me an appointment back in to sort no fuss no hastle

Service

Would have been 5 star but found I could not get a coffee while waiting. You should tell people then they could bring a drink with them.

Service

It's what I expected.

Service

I was given a quotation for the work and when the work was complete that's exactly what I paid so one had a good idea of cost and no surprises and there was good communication throughout

Service

Completed on time and with politeness

Service

Good service

Service

MOT carried out and summer wheels fitted. Planned

Service

Kept fully informed and it is a good touch to have your car cleaned and vacuumed Thank you

Service

Looked after customer service was excellent

Service

Was told car would be washed and hoovered but when I collected it the car wasn't cleaned. Car was cleaned whilst I was there though after I mentioned it

Service

Brilliant team and company. Always something extra that can be done - never stop striving for success. Thanks guys

Service

Good service, helpful anf friendly.

Service

The service was very well carried out and the only problem is that Salisbury is over 30 miles from where I live.

Service

I have nothing to add to imptove the service

Service

Efficient and friendly service

Service

Gabby was excellent she kept us informed every step of the way.

Service

Good level of service. Quick turnaround

Service

Communications were good and the work was all done in time

Service

Great customer service

Service

All the work was carried out as planned, like the video safety review

Service

Service staff were very friendly and helpful, could not have asked more of them.

Service

David gave excellent service, friendly and informative

Service

First class. No complaints.

Service

The servicing of the car was accomodated at my short notice and at a day and time that suited me. A very polite and attentive service advisor, apologies though I can't remember his name! The car was ready when advised it would be and well presented.

Service

I'm happy with their service and those people working

Service

Tom O'Grady looked after me as well as always. Nigel the technician was personally assigned to my car as requested

Service

Did what was required as quick and efficently as possible.

Service

Pleasant & accommodating staff & a relaxed atmosphere. Car service good too.

Service

The brake fluid service was fine.

Service

Reasonably warm customer experience

Service

Helpful and attentive and I love the little video showing the underneath condition of my car with a helpful explanation.

Service

Perfect service, everything well explained prior and after the service was done.

Service

All works completed satisfactory

Service

Unsure what service was required on vehicle. You quickly confirmed what was required and thus freed up more of my day off work.

Service

Marshall BMW and their service staff have maintained my car since I bought it new in 2007.It remains in very good condition which is testimony to the inherent build quality of the vehicle and the maintenance received over the years.

Service

Fantastic customer service

Service

Faultless customer service.

Service

Its a personal experience - I'm not treated as just another customer

Service

High levels of customer feedback, providing clear explanations of the work completed, recall checks undertaken and indications of future servicing requirement (with indicated costs provided). Good communications with regular progress updates.

Service

Booking the service was quick and efficient plus the service experience on the day was also very efficient

Service

Did what I expect them to do.

Service

Easy transaction leaving the car for a service and MOT and collecting as agreed at the end of the working day.

Service

Work was completed in a very timely manner. No quibbles about part being covered under Warranty which is one of the main reasons I use BMW.

Service

Delivered as requested.

Service

Over-achieved requirements

Service

Ease of booking, pre-service confirmation, efficient and knowledgeable advisor during the visit. On-time wait appointment and return of car. Each personal interaction was a credit to the dealer and the BMW brand. Name checks are Gaby, Helena and Tom

Service

your assistant was very helpful

Service

Great team and service

Service

From Reception to service manager and mechanics, all responded to my problems with sympathy and promptness enabling me to return home to my invalid wife as quick as possible. I much apreciated that, thank you.

Service

Well looked after

Service

Because I am very satisfied!

Service

Perfect

Service

It took a long time (2 hours) to give me a replacement cable but everyone was polite and helpful

Service

The whole experience was extremely straight-forward, stress-free and enjoyable. It has been VERY different from some of my previous experiences in purchasing cars.

Sales

Handover was done quickly and professionally

Sales

Jason did everything within his power to help and assist and ultimately secure a sale

Sales

It is the BMW garage in Salisbury where from start to finish the service, the updates and the professionalism was excellent.

Sales

Everything went as planned and was clearly explained

Sales

Couldn't of went smoother

Sales

Completely satisfied from start to finish. Great, clear and concise advise from Joe Collier at Salisbury. Everything was explained clearly and accurately. Application process was straightforward and instant. Updates were provided regularly.

Sales

Joe the sales lead was really helpful. We met him at the launch of the X5 event and he remembered and has been helpful ever since

Sales

Seamless handover

Sales

Everything went so smoothly

Sales

Excellent communication and relationship management from Jim Collier

Sales

All done over email perfect

Sales

Marshall BMW Salisbury did all they could whilst being compliant with covid restrictions.

Sales

Covid19 took away personalisation

Sales

No real issues during purchase. Sales team answered most of the questions and requests in quick response time.

Sales

Rob was very helpful in organising my move into a new vehicle. He help to determine the right spec for me and to my obtain the best possible price.