Loading...

ABOUT CENTRE

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW Upgrade Scheme.

Read

BMW Help: Recalls

Read

See our shiny new showroom

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

The new BMW 5 Series Touring

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Every time from phone booking to dropping off then picking up, the BMW team are very professional in every aspect.

Service

My experience from speaking to the staff on the phone to book the service and seek advice, to arriving to Marshall to get my car services. Everyone was very helpful, polite and professional.

Service

Everything as expected

Service

I was met immediately at the reception. The service and cost was explained. I waited for the survive to be completed which was done in the time expected at the price stated. Very gappy

Service

The technician at Marshall's (Nigel) endeavoured to resolve an issue with a rattling drivers window at its first year health check, and explained what had been undertaken to facilitate its resolution

Service

Fulfilled my expectations

Service

My car was returned to me with my radio out of tune all the sound settings returned to factory and my CD missing!!

Service

Friendly and helpful

Service

Took an age to repair the car. Damaged the paintwork while in their care, didn’t repair the paint damage correctly. Released the vehicle in an unsafe condition with petrol fumes entering the cabin.

Service

Does what it says on the tin! However, they were understaffed and had to wait 20 minutes to collect my car.

Service

Service seems okay, but overpriced for what little work was done.

Service

I experienced difficulty in contacting the service reception by phone despite several calls.

Service

Sonya tried hard to make good the failings and a call from John Williams went some way to mitigate the impact of poor administration

Service

As per first answer.

Service

Work was done fine. Had to wait around for 15 minutes before someone came to attend to me. Receptionist should be made aware of staff shortages, etc that cause delays to customers so they can manage customers' expectations.

Service

Polite helpful staff.

Service

Still waiting to hear about the warranty claim for two corroded wheels

Service

Very knowledgeable staff, welcoming environment.

Service

The service itself was good

Service

It would appear that during a road-test following the fitting of tyres a technician is not required to inflate the tyres to the BMW recommended pressures and then to drive the vehicle until the monitoring system confirms accuracy .... unbelievable!!

Service

1. Car was damaged on site during a collection drop off appointment for my 2 nd service . Though it was dealt and repaired , one must understand this is my priced possession . And it really matters 2. Long waiting at lounge for even booked appointme

Service

Extremely knowledgable, helpful and friendly.

Service

It is very difficult to get through to the service section. It required repeated calls, and I did not receive a call back at all. I am still waiting for a response from the Service Manager. Once the car was booked, no issues with service.

Service

Summer wheels fitted

Service

Efficient service

Service

Efficient and polite

Service

As in the previous answer, everything was very good but you pay for this service with a rather inflated price.

Service

The service interval was not reset and as soon as I got my car back it said service due. This is acceptable from a local garage but not from BMW service.

Service

Excellent welcome, clear explanations at all stages, no patronising of a female customer (even when accompanied by a male) everything promised in terms of time for service etc was delivered. Good waiting area. Excellent send off.

Service

Good service

Service

Very helpful and accommodating

Service

all done on time

Service

Trevor was great, and made everything very easy.

Service

Courteous Knowledgable

Service

Carried out very professionally

Service

Once you get to the service center, it is really good - but getting through on the phone without spending ages on hold is still sometimes a bit of a challenge

Service

Expensive.

Service

Great service and fitted me in at short notice.

Service

We've had to retrurn for a further check on a possible gearbox oil leak, which is very inconvenient. But at least the problem was spotted.

Service

The work had been carried out when I called to pick car up, but they had misplaced the keys

Service

Service department very knowledgeable and efficient

Service

I changed my mind about my purchase a few times as I have been going through lengthy cancer treatment, but my Sales rep was very patient and understanding.

Service

Service team went “out of their way”to ensure that my car service was completed as quickly as possible , during the period of most inclement weather in the Soith West, recently experienced!

Service

good service buy staff

Service

My MOT revealed I needed a new tyre- having a tyre package, I was told this WAS covered. I got a call 3 days later, when I expected to collect my car, to say this had been disputed and was now chargeable. You should have honoured your word.

Service

The service required two visits.

Service

Very friendly staff

Service

Good, efficient customer service from Richard Burton who ensured that my car was ready at my requested time despite the 'service booking agency' giving me wrong information. I was NOT impressed by the way that this agency handled my booking.

Service

Welcoming

Service

Marshall have now agreed to refit the trim for me in the boot, due to the unnecessary inconvenience I was put to. They have also refunded the cost of the bulb. When the trim is successfully refitted I will review this marking.

Service

On time; car cleaned; helpful staff in the midst of renovations.

Service

All fine with the car, and actual cost slightly lower than quoted

Service

they were. very. efficient &. quick.

Service

It all went very well and they did a good job on the car.

Service

as above , thanks for the coffee

Service

Work carried out on time and car cleaned

Service

Almost impossible to speak with anyone at service on the phone. Always told will get a call back but never do. However it was convenient enough for me to drive round and ask to speak with someone and then I was delt with very quickly.

Service

Very satisfied. Nothing was too much trouble for the staff from when I arrived until I left.

Service

Just Ok. Thanks

Service

Everything went smoothly

Sales

kept in touch and regularly updated.Everything was fully explained and all questions answered.If there was something that I did not understand or asked then it was quickly and confidently sorted.

Sales

Sam dealt with all matters quickly and efficiently no matter what challenges came along

Sales

No issues at time of collection, the car was in pristine condition and the sales representative was very helpful.

Sales

Loved where the car was to collect It felt like a really special experience Never had this with a car before

Sales

Sam bliss, explained everything thoughaly and found the best deal to suit my needs

Sales

Very happy with the new car and service provided

Sales

The purchase was arranged with little fuss and the vehicle was presented inside and as we have not had a BMW before all the controls were explained to me and then my wife, we were provided with the right level of assistance on delivery.

Sales

No problems

Sales

Faultless service

Sales

Me and my wife were very well looked after

Sales

The whole is experience is smooth and first class

Sales

The who process has been made very easy for me and all appointments have been kept and all deadlines met.

Sales

Lovely sales rep who couldn’t do enough.

Sales

Again friendly staff and a happy atmosphere.

Sales

All staff very polite and always helpful.

Sales

Robert Brodie our sales person was very helpful, keeping us up to date with emails and calls but not pushy. No hassles and very informative.

Sales

Friendly customer service- was kept informed at every stage of car build.A friendly & relaxed atmosphere at Marshall.Was well accommodated with time of pickup- had to alter due to snow!

Sales

Great personal service

Sales

I rang Robert Brodie at Marshall Salisbury on the Monday as I received an email regarding the M2. I agreed the deal & picked up the car on the Saturday. Rob was excellent throughout the week keeping me updated at all times.

Sales

helpful, efficient, understanding- great service!